Staff View for: The customer-centered enterprise : how I

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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /

Harvey Thompson.

Book Cover
Main Author: Thompson, Harvey.
Published: New York : McGraw-Hill, c2000.
Topics: Customer services. | Customer relations. | Success in business. | International Business Machines Corporation - Customer services.
Genres: Electronic books.
Online Access: http://www.netlibrary.com/summary.asp?ID=38776
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100 1 |aThompson, Harvey.
245 14|aThe customer-centered enterprise :|bhow IBM and other world-class companies achieve extraordinary results by putting customers first /|cHarvey Thompson.
260 |aNew York :|bMcGraw-Hill,|cc2000.
300 |axv, 247 p. :|bill. ;|c24 cm.
504 |aIncludes index.
530 |aAlso available to subscribers of NetLibrary via the World Wide Web.
610 20|aInternational Business Machines Corporation|xCustomer services.
650 0|aCustomer services.
650 0|aCustomer relations.
650 0|aSuccess in business.
655 7|aElectronic books.|2lcsh
710 2 |aNetLibrary, Inc.
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Staff View for: The customer-centered enterprise : how I