Thompson, Harvey. (2000) The customer-centered enterprise :how IBM and other world-class companies achieve extraordinary results by putting customers first New York : McGraw-Hill,MLA Citation
Thompson, Harvey. The Customer-centered Enterprise: How IBM And Other World-class Companies Achieve Extraordinary Results By Putting Customers First. New York : McGraw-Hill, 2000. Print.
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The customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first /
|Main Author:||Thompson, Harvey.|
|Published:||New York : McGraw-Hill, c2000.|
|Topics:||Customer services. | Customer relations. | Success in business. | International Business Machines Corporation - Customer services.|
http://www.netlibrary.com/summary.asp?ID=38776 (Opens in a new window)
|Physical Description:||xv, 247 p. : ill. ; 24 cm.
0071371400 (electronic bk.)