Table of Contents for: Verbal communication : soft skills for a

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Verbal communication : soft skills for a digital workplace /

by Jeff Butterfield.

Book Cover
Main Author: Butterfield, Jeff.
Published: Mason, Ohio : South-Western ; 2012.
Edition: 2nd ed.
Topics: Oral communication. | Business communication. | Communication in management.
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Understanding the basics of verbal communication; Working with customers; Developing professional telephone skills; Improving informal communication; Making formal presentations.
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Table of Contents for: Verbal communication : soft skills for a