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APA Citation

Thurgood, Lori,, Fink, Steven,, Bureika, Rita,, Salvucci, Sameena,Goldstein, A. ([1999) 1997 customer satisfaction survey report :how do we measure up? Washington, DC : U.S. Dept. of Education, Office of Educational Research and Improvement ;

MLA Citation

Thurgood, Lori,, Fink, Steven,, Bureika, Rita,, Salvucci, Sameena,Goldstein, A.1997 Customer Satisfaction Survey Report: How Do We Measure Up?. Washington, DC : U.S. Dept. Of Education, Office Of Educational Research And Improvement ; [1999. Print.