Location & Availability for: The customer advocate and the customer s

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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

Michael W. Lowenstein.

Book Cover
Main Author: Lowenstein, Michael W.
Published: Milwaukee, Wis. : ASQ Quality Press, 2011.
Topics: Customer loyalty. | Customer services. | Customer relations.
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Roosevelt University

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Location & Availability for: The customer advocate and the customer s