. (2005) Quality service in the public sectorServicio de calidad en el sector público = Servic̦o de qualidade no setor público [Virginia Beach, Va.] : Coastal Training Technologies,MLA Citation
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Quality service in the public sector [videorecording] = Servicio de calidad en el sector público = Servic̦o de qualidade no setor público /
Coastal Training Technologies.
|Published:||[Virginia Beach, Va.] : Coastal Training Technologies, c2005.|
|Topics:||Customer services - United States. | Customer relations. | Administrative agencies - Customer services - United States.|
|Physical Description:||1 videodisc (25 min.) : sd., col. ; 4 3/4 in. + 1 book (95 p. ; 26 cm.)
System requirements for DVD-ROM features: Windows; Adobe Acrobat Reader; CD-ROM drive; color monitor; mouse.
|Language Note:||Available in English, Spanish and Portuguese presentations.
|Summary:||Helps employees improve their customer service skills and create satisfied customers with every encounter. Includes customizable Power-Point presentation, printable leader's guide, quiz and training points.
|Notes:||Originally produced as a videocassette in 1993.
Includes book entitled: Customer service excellence : it's in the details / Lisa Ford.
Coastal Training Technologies Corp.