. (2013) Customer service gone viralLos Angeles : Access Training Media,MLA Citation
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Customer service gone viral [videorecording].
|Published:||Los Angeles : Access Training Media, c2013.|
|Topics:||Consumer satisfaction. | Social media. | Internet - Social aspects. | Internet in public relations. | Customer services. | Customer relations.|
|Physical Description:||1 videodisc (16 min.) : sd, col. : 4 3/4 in. + 1 CD-ROM (PDF & PPT files ; 4 3/4 in.)
System requirement for CD-ROM: Adobe Acrobat Reader, PowerPoint.
|Language Note:||Optional English subtitles.
|Notes:||CD-ROM contains leader's guide, reproducible participant worksheets, and PowerPoint slides.
"You can't help but notice that almost everything we do now has a chance of being recorded, reviewed and presented to the whole planet. Without question, customers are making their buying decisions based on what they see online. This new kind of customer feedback puts service providers in a very vulnerable position, but there is something you can do about it. 'Customer Service Gone Viral' video program shows how to avoid customer service problems that lead to negative feedback"--Description from back of case.
Access Training Media.