Dexter, Denise.Timmons, Kirby. (Eds.) (1994) Communicating non-defensivelyCarlsbad, CA : CRM Learning,MLA Citation
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Communicating non-defensively [videorecording] /
produced and directed by Denise Dexter ; written by Kirby Timmons.
|Names:||Dexter, Denise. | Timmons, Kirby.|
|Published:||Carlsbad, CA : CRM Learning, 1994.|
|Topics:||Communication in personnel management. | Interpersonal communication. | Defense mechanisms (Psychology)|
|Physical Description:||1 videodisc (19 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide + 1 participant workbook.
|Summary:||Uses a series of vignettes to illustrate common examples of defensive behavior. Shows steps to ease this behavior with the viewpoint of enhancing relationships with both subordinates and superiors.
|Performer:||Robert Fontaine, Jr., Mike Pniewski, Bee-be Smith, Rick Scarry, Marilyn Tokuda.
Carl D. Zaiss.
|Notes:||Title from container.
"Compelling Interpersonal Skills Training for Powerful Organizations."
Based upon a script by Ron L. Raley, Steve Wax and Christopher Lanier.
Based on the book "Keeping your cool under fire : communicating non-defensively" by Theodora Wells.
Designed to aid both the giver and the receiver of criticism in understanding the other person's point of view.
CRM Learning (Firm)