More Details for: The right words at the right time

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The right words at the right time [videorecording] /

Media Partners Corporation.

Book Cover
Published: Seattle, Wash. : Media Partners, c2012.
Edition: Government version.
Topics: Customer relations - United States. | Customer services - United States.
Regions: United States.
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Physical Description: 1 videodisc (14 min. 20 sec.) : sd., col. ; 4 3/4 in. + 1 support materials CD-ROM + 10 pocket reminders + 1 warranty card
System Details: DVD.
Notes: Title from disc label; the word "right" appears as [check mark]ight.
"Produced specifically for front-line public employees, this practical training demonstrates how to turn a customer's frustration or complaint into understanding."
DVD contents: chaptered program, leader's guide, Powerpoint presentation, MPC previews.
CD-ROM contents: reproducible leader's guide (in MS Word and Adobe PDF formats), customizable Powerpoint presentation.
Other Names: Media Partners Corporation.

More Details for: The right words at the right time