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Business process transformation : the Process Tangram framework /

Chitra Sharma.

Book Cover
Author: Sharma, Chitra
Vernacular: Chapter 1: Introduction.-℗¡Chapter 2: Transformation Program, Triggers, Goals, Tools & Techniques.-℗¡Chapter 3: Culture and Communication -- Chapter 4: Success Factors -- Chapter 5: Process Modeling.-℗¡Chapter 6: Change Management -- Chapter℗¡7: Managed Services ђ́أ A Case of process Transformation-- Chapter 8: Recapitulation and Application of ђ́بThe Process Tangrамђ́ة.
This book presents a framework through transformation and explains℗¡ how business goals can be translated into realistic plans that are tangible and yield real results in terms of the top line and the bottom line. Process Transformation is like a tangram puzzle, which has multiple solutions yet is essentially composed of seven ђ́بtanѕђ́ة that hold it together. Based on practical experience and intensive research into existing material, ђ́بProcess Tangrамђ́ة is a simple yet powerful framework that proposes Process Transformation as a program. The seven ђ́بtanѕђ́ة are: the transformation program itself, triggers, goals, tools and techniques, culture, communication and success factors. With its segregation into tans and division into core elements, this framework makes it possible to use ђ́بpick and cћооѕеђ́ة to quickly and easily map an organizationђ́ةs specific requirements. Change management and process modeling are covered in detail. In addition, the book approaches managed services as a model of service delivery, which it explores as a case of process transformation. This book will appeal to anyone engaged in business process transformation, be it business process management professionals, change managers, sponsors, program managers or line managers. The book starts with the basics, making it suitable even for students who want to make a career in business process management.
Published: New Delhi, India : Springer, [2015]
Series: Management for professionals.
Topics: Business planning. | Industrial management. | BUSINESS & ECONOMICS - Industrial Management. | BUSINESS & ECONOMICS - Management. | BUSINESS & ECONOMICS - Management Science. | BUSINESS & ECONOMICS - Organizational Behavior. | Business and Management. | IT in Business. | Business Strategy/Leadership. | Information Systems Applications (incl. Internet)
Genres: Electronic books.
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Eastern Illinois University

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Location & Availability for: Business process transformation : the Pr