Location & Availability for: Cases in call center management : great

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Cases in call center management : great ideas (th)at work /

Richard Feinberg, Ko de Ruyter, Lynne Bennington.

Book Cover
Main Author: Feinberg, Richard
Other Names: Ruyter, Ko de. | Bennington, Lynne.
Published: West Lafayette, Ind. : Ichor Business Books, ©2005.
Topics: Call centers - Management - Case studies. | Call centers - Management. | BUSINESS & ECONOMICS - Customer Relations.
Genres: Electronic books. | Case studies.
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Location & Availability for: Cases in call center management : great