Location & Availability for: Zero time : providing instant customer v

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Zero time : providing instant customer value--every time, all the time /

Raymond Yeh, Keri Pearlson, George Kozmetsky.

Book Cover
Main Author: Yeh, Raymond Tzuu-Yau
Other Names: Pearlson, Keri E. | Kozmetsky, George.
Published: New York : Wiley, c2000.
Topics: Industrial management. | Industrial management - Case studies. | Strategic planning. | Strategic planning - Case studies. | Customer relations. | Consumer satisfaction.
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Location & Availability for: Zero time : providing instant customer v