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Fundamentals of service systems /

Jorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt, editors ; foreword by Jim Spohrer.

Book Cover
Names: Cardoso, Jorge, | Fromm, Hansjörg, | Nickel, Stefan, | Satzger, Gerhard, | Studer, Rudi, | Weinhardt, Christof,
Published: Cham : Springer, 2015.
Series: Service science,
Topics: Service industries. | Service industries - Research. | Service industries - Management. | Management science.
Genres: Electronic books.
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020 |a3319231952|q(electronic bk.)
020 |z3319231944|q(print)
020 |z9783319231945|q(print)
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024 7 |a10.1007/978-3-319-23195-2|2doi
035 |a(OCoLC)ocn933294604
035 |a(LLCdb)340903
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245 00|aFundamentals of service systems /|cJorge Cardoso, Hansjörg Fromm, Stefan Nickel, Gerhard Satzger, Rudi Studer, Christof Weinhardt, editors ; foreword by Jim Spohrer.
264 1|aCham :|bSpringer,|c2015.
300 |a1 online resource (xix, 362 pages) :|billustrations (some color).
336 |atext|btxt|2rdacontent
337 |acomputer|bc|2rdamedia
338 |aonline resource|bcr|2rdacarrier
490 1 |aService science,|x1865-4924
500 |aIncludes index.
505 0 |aFoundations -- Electronic Services -- Service Innovation -- Service Design -- Service Semantics -- Service Analytics -- Service Optimization -- Service Co-Creation -- Service Markets -- Service Research.
520 |aThis textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
588 0 |aOnline resource; title from PDF title page (SpringerLink, viewed December 22, 2015).
650 0|aService industries.
650 0|aService industries|xResearch.
650 0|aService industries|xManagement.
650 0|aManagement science.
650 7|aManagement science.|2fast|0(OCoLC)fst01007306
650 7|aService industries.|2fast|0(OCoLC)fst01113407
650 7|aService industries|xManagement.|2fast|0(OCoLC)fst01113442
650 7|aService industries|xResearch.|2fast|0(OCoLC)fst01113460
655 0|aElectronic books.
700 1 |aCardoso, Jorge,|d1970-|eeditor.
700 1 |aFromm, Hansjörg,|eeditor.
700 1 |aNickel, Stefan,|eeditor.
700 1 |aSatzger, Gerhard,|eeditor.
700 1 |aStuder, Rudi,|eeditor.
700 1 |aWeinhardt, Christof,|eeditor.
776 08|iPrinted edition:|z9783319231945
830 0|aService science,|x1865-4924
852 80|bOnlineRsrc|he-Book|t1
856 40|3SpringerLink|uhttp://er.llcc.edu:2048/login?url=http://link.springer.com/10.1007/978-3-319-23195-2|yClick here for LLCC access.
938 |aYBP Library Services|bYANK|n12775204
945 |aSpringerLink|bSpringer English/International eBooks 2015 - Full Set
994 |a92|bILL

Staff View for: Fundamentals of service systems