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APA Citation
. (2005) Quality service in the public sectorServicio de calidad en el sector público = Servic̦o de qualidade no setor público [Virginia Beach, Va.] : Coastal Training Technologies,
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Quality service in the public sector [videorecording] = Servicio de calidad en el sector público = Servic̦o de qualidade no setor público /
Coastal Training Technologies.
| Published: | [Virginia Beach, Va.] : Coastal Training Technologies, c2005. |
|---|---|
| Topics: | Customer services - United States. | Customer relations. | Administrative agencies - United States - Customer services. |
| Tags: | Add |
| Physical Description: | 1 videodisc (25 min.) : sd., col. ; 4 3/4 in. + 1 book (95 p. ; 26 cm.) |
|---|---|
| System Details: | DVD. System requirements for DVD-ROM features: Windows; Adobe Acrobat Reader; CD-ROM drive; color monitor; mouse. |
| Language Note: | Available in English, Spanish and Portuguese presentations. |
| Summary: | Helps employees improve their customer service skills and create satisfied customers with every encounter. Includes customizable Power-Point presentation, printable leader's guide, quiz and training points. |
| Notes: | Originally produced as a videocassette in 1993. Includes book entitled: Customer service excellence : it's in the details / Lisa Ford. |
| Other Names: |
Coastal Training Technologies Corp. |