More Details for: Quality service in the public sector : S

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Quality service in the public sector [videorecording] = Servicio de calidad en el sector público = Servic̦o de qualidade no setor público /

Coastal Training Technologies.

Book Cover
Published: [Virginia Beach, Va.] : Coastal Training Technologies, c2005.
Topics: Customer services - United States. | Customer relations. | Administrative agencies - United States - Customer services.
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Physical Description: 1 videodisc (25 min.) : sd., col. ; 4 3/4 in. + 1 book (95 p. ; 26 cm.)
System Details: DVD.
System requirements for DVD-ROM features: Windows; Adobe Acrobat Reader; CD-ROM drive; color monitor; mouse.
Language Note: Available in English, Spanish and Portuguese presentations.
Summary: Helps employees improve their customer service skills and create satisfied customers with every encounter. Includes customizable Power-Point presentation, printable leader's guide, quiz and training points.
Target Audience: Adults.
Notes: Originally produced as a videocassette in 1993.
Includes book entitled: Customer service excellence : it's in the details / Lisa Ford.
Other Names: Coastal Training Technologies Corp.

More Details for: Quality service in the public sector : S