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The supervisor toolkit [electronic resource].

Book Cover
Published: Carlsbad, CA : CRM Learning, c2004.
Topics: Supervisors - Training of. | Leadership - Study and teaching.
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007 co cga--------
008 050223s2004 cau u eng d
035 |a(OCoLC)ocm57716495
040 |aTHC|cTHC|dOCLCQ
049 |aSPII
090 |aHF5549.12|b.S87 2004
245 04|aThe supervisor toolkit|h[electronic resource].
260 |aCarlsbad, CA :|bCRM Learning,|cc2004.
300 |a3 computer optical discs :|bsd., col. ;|c4 3/4 in. +|e1 DVD (4 3/4 in.) + 1 leader's guide (151 p. : ill. ; 28 cm.)
505 0 |aPlanning and delegating -- Building trust and respect -- Motivation/Positive feedback -- Coaching and training -- Handling conflict -- Discipline/Constructive feedback -- Performance appraisals -- Hiring.
520 |a"The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.
650 0|aSupervisors|xTraining of.
650 0|aLeadership|xStudy and teaching.
994 |aC0|bSPI

Staff View for: The supervisor toolkit