. (2004) The supervisor toolkitCarlsbad, CA : CRM Learning,MLA Citation
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The supervisor toolkit [electronic resource].
|Published:||Carlsbad, CA : CRM Learning, c2004.|
|Topics:||Supervisors - Training of. | Leadership - Study and teaching.|
|000||01403cmc a2200241Ia 45 0|
|008||050223s2004 cau u eng d|
|245||04|aThe supervisor toolkit|h[electronic resource].|
|260|||aCarlsbad, CA :|bCRM Learning,|cc2004.|
|300|||a3 computer optical discs :|bsd., col. ;|c4 3/4 in. +|e1 DVD (4 3/4 in.) + 1 leader's guide (151 p. : ill. ; 28 cm.)|
|505||0 |aPlanning and delegating -- Building trust and respect -- Motivation/Positive feedback -- Coaching and training -- Handling conflict -- Discipline/Constructive feedback -- Performance appraisals -- Hiring.|
|520|||a"The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.|
|650||0|aLeadership|xStudy and teaching.|