. (2004) The supervisor toolkitCarlsbad, CA : CRM Learning,MLA Citation
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The supervisor toolkit [electronic resource].
|Published:||Carlsbad, CA : CRM Learning, c2004.|
|Topics:||Supervisors - Training of. | Leadership - Study and teaching.|
|Physical Description:||3 computer optical discs : sd., col. ; 4 3/4 in. + 1 DVD (4 3/4 in.) + 1 leader's guide (151 p. : ill. ; 28 cm.)
|Summary:||"The Supervisor Toolkit provides you with high-quality video vignettes that you can easily incorporate into your own custom training courses. The clips are drawn from CRM's library of best-selling programs. Each vignette/clip runs anywhere from 20 seconds to 3 minutes and depicts a common workplace interaction involving a supervisor and usually, a subordinate. Suggestions are provided in the Leader's Guide for using the clips to draw out specific lessons on supervision.