Armstrong, Tim. (Eds.) (2004) The communication toolkitCarlsbad, CA : CRM Learning,MLA Citation
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The communication toolkit [videorecording] /
CRM Learning ; producer/director, Timothy Armstrong.
|Published:||Carlsbad, CA : CRM Learning, c2004.|
|Topics:||Communication in organizations. | Interpersonal communication. | Nonverbal communication. | Public speaking.|
|Physical Description:||1 videodisc (71 min.) : sd., col. ; 4 3/4 in. + 2 CD-ROMs + 1 leader's guide (82 p. : ill. ; 28 cm.)
|System Details:||DVD format.
System requirements for accompanying CD-ROMS; PC with CD-ROM drive.
|Summary:||"A library of 39 video clips on various aspects of communication, plus a comprehensive guide for using the clips in a number of innovative ways ... The 39 clips ... are organized into the following communication skill categories: speaking clearly, active listening, nonverbal communication, conflict, difficult conversations, group communication, presentation skills"--Container.
|Performer:||Maura Soden, Lance Conner, Merideth Gosa ... [et al.].
|Notes:||Clips are provided in two formats; format 1: The clip is introduced with brief narration to set up the scene and give a general idea of what to look for in the vignette. As the narration plays, key phrases and words are highlighted through on-screen graphics; format 2: the scene plays without any set-up narration.
CRM Learning (Firm)