. (2000) Remember meCarlsbad, CA : CRM Films,MLA Citation
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Remember me [videorecording] /
CRM Learning Production ; director, Cindy Erdman ; producer, Tonya Mantooth ; writers, Robert Hutchinson and Kirby Timmons.
|Published:||Carlsbad, CA : CRM Films, 2000.|
|Topics:||Customer relations. | Interpersonal communication. | Customer services. | Consumer complaints.|
|Physical Description:||1 videocassette (15 1/2 min. : sd., col.) ; 1/2 in. + 1 leader's guide + 1 follow-up activities + 25 pocket reminder cards + 1 videodisc (15 1/2 min. : sd., col. ; 4 3/4 in)
|Language Note:||Closed captioned.
|Summary:||In today's high tech world, customers are looking for the personal touch that creates a feeling of trust, as well as a willingness to go that extra mile. This updated edition gives service providers the opportunity to learn or revisit skills that will enable them to give efficient, dependable and caring service.
CRM Learning (Firm)