More Details for: Mad about customer service

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Mad about customer service [videorecording] /

OurBizniss Productions ; written, produced & directed by Cathy Beitz & Tracy Riddiford.

Book Cover
Names: Beitz, Cathy. | Riddiford, Tracy.
Published: Carlsbad, CA : CRM Learning, c2003.
Topics: Customer services. | Customer relations.
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Physical Description: 1 videodisc (15 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide + 1 CD-ROM (4 3/4 in.) inserted into pocket in leader's guide.
System Details: DVD.
Summary: Shows "how" with the right training, service professionals can turn a bad situation into an opportunity for increased customer loyalty.
Notes: CD ROM contains overhead transparency masters.
OCLC
Other Names: Beitz, Cathy.
Riddiford, Tracy.
OurBizniss Productions.
CRM Learning (Firm)

More Details for: Mad about customer service