Beitz, Cathy.Riddiford, Tracy. (Eds.) (2003) Mad about customer serviceCarlsbad, CA : CRM Learning,MLA Citation
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Mad about customer service [videodisc] /
OurBizniss Productions ; written, produced & directed by Cathy Beitz & Tracy Riddiford.
|Names:||Beitz, Cathy. | Riddiford, Tracy.|
|Published:||Carlsbad, CA : CRM Learning, c2003.|
|Topics:||Customer services. | Customer relations.|
|Physical Description:||1 videodisc (15 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide + 1 CD ROM (4 3/4 in.) inserted into pocket in leader's guide.
|Summary:||Shows "how" with the right training, service professionals can turn a bad situation into an opportunity for increased customer loyalty.
|Notes:||CD ROM contains overhead transparency masters.
CRM Learning (Firm)