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Beitz, Cathy.Riddiford, Tracy. (Eds.) (2003) Mad about customer serviceCarlsbad, CA : CRM Learning,
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Mad about customer service [videodisc] /
OurBizniss Productions ; written, produced & directed by Cathy Beitz & Tracy Riddiford.
| Names: | Beitz, Cathy. | Riddiford, Tracy. |
|---|---|
| Published: | Carlsbad, CA : CRM Learning, c2003. |
| Topics: | Customer services. | Customer relations. |
| Tags: | Add |
| Physical Description: | 1 videodisc (15 min.) : sd., col. ; 4 3/4 in. + 1 leader's guide + 1 CD ROM (4 3/4 in.) inserted into pocket in leader's guide. |
|---|---|
| System Details: | DVD. |
| Summary: | Shows "how" with the right training, service professionals can turn a bad situation into an opportunity for increased customer loyalty. |
| Notes: | CD ROM contains overhead transparency masters. |
| Other Names: |
Beitz, Cathy. Riddiford, Tracy. OurBizniss Productions. CRM Learning (Firm) |