Timmons, Kirby., Hyduk, Dan.Horen, Debra. (Eds.) (2001) The other side of the windowproviding exceptional service in government Carlsbad, CA : CRM Learning,MLA Citation
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The other side of the window [videorecording] : providing exceptional service in government /
produced for CRM Learning by the Dakota Group.
|Names:||Timmons, Kirby. | Hyduk, Dan. | Horen, Debra.|
|Published:||Carlsbad, CA : CRM Learning, c2001.|
|Topics:||Civil service. | Customer services.|
|Physical Description:||1 videocassette (13 min. : sd., col. ; 1/2 in.) + 1 leader's guide (30 p. ; 28 cm.) +1 videodisc.
|Summary:||How to apply flexibility and common sense so that working 'by the book' doesn't preclude satisfying the customer.
|Notes:||With: Leader's guide / written by Debra Horen.
CRM Learning (Firm)