More Details for: The other side of the window : providing

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The other side of the window [videorecording] : providing exceptional service in government /

produced for CRM Learning by The Dakota Group.

Book Cover
Names: Timmons, Kirby. | Hyduk, Dan. | Horen, Debra.
Published: Carlsbad, CA : CRM Learning ; c2001.
Topics: Civil service. | Customer services.
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Physical Description: 1 videocassette (13 min. : sd., col. ; 1/2 in.) + 1 leader's guide (30 p. ; 28 cm.) +1 videodisc
System Details: VHS.
Summary: How to apply flexibility and common sense so that working 'by the book' doesn't preclude satisfying the customer.
Notes: With: Leader's guide / written by Debra Horen.
Other Names: Timmons, Kirby.
Hyduk, Dan.
Horen, Debra.
CRM Learning (Firm)
Dakota Group.

More Details for: The other side of the window : providing