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Timmons, Kirby., Hyduk, Dan.Horen, Debra. (Eds.) (2001) The other side of the windowproviding exceptional service in government Carlsbad, CA : CRM Learning ;
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The other side of the window [videorecording] : providing exceptional service in government /
produced for CRM Learning by The Dakota Group.
| Names: | Timmons, Kirby. | Hyduk, Dan. | Horen, Debra. |
|---|---|
| Published: | Carlsbad, CA : CRM Learning ; c2001. |
| Topics: | Civil service. | Customer services. |
| Tags: | Add |
| Physical Description: | 1 videocassette (13 min. : sd., col. ; 1/2 in.) + 1 leader's guide (30 p. ; 28 cm.) +1 videodisc |
|---|---|
| System Details: | VHS. |
| Summary: | How to apply flexibility and common sense so that working 'by the book' doesn't preclude satisfying the customer. |
| Notes: | With: Leader's guide / written by Debra Horen. |
| Other Names: |
Timmons, Kirby. Hyduk, Dan. Horen, Debra. CRM Learning (Firm) Dakota Group. |