Brown, Sara Judson., Armstrong, Tim., Hemphill, David.Ortiz, Jovanna. (Eds.) (©2012) Communication countsspeaking and listening for results Carlsbad, CA : CRM Learning,MLA Citation
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Communication counts [videorecording] : speaking and listening for results /
CRM Learning ; directed by Timothy Armstrong ; written by Sara Judson Brown.
|Names:||Brown, Sara Judson. | Armstrong, Tim. | Hemphill, David. | Ortiz, Jovanna.|
|Published:||Carlsbad, CA : CRM Learning, ©2012.|
|Topics:||Communication in personnel management. | Communication in organizations. | Interpersonal communication. | Nonverbal communication.|
|Genres:||Video recordings for the hearing impaired. | Educational films.|
|Physical Description:||1 videodisc (19 min.) : sd., color ; 4 3/4 in. + 1 CD-ROM + 1 leader's guide (30 pages)
|System Details:||DVD format; DVD-R; stereo.
System requirements for accompanying CD-ROM; PC with CD-ROM drive.
|Summary:||"The cost associated with poor workplace communication is staggering. 70% of small- to mid-sized businesses claim that ineffective communication is their primary problem. Employee misunderstandings in large organizations are said to run $624 per employee per year (or $62.4 million per year for an organization with 100,000 employees). In light of these statistics, there is no doubt that training designed to improve basic workplace communication is worth doing! This program depicts six common communication errors while providing tips on how to avoid them"--CRM Learning website.
|Performer:||David Hemphill, Jovanna Ortiz.
|Notes:||This disc has been recorded using DVD-R equipment and may not play in all DVD players.
CD-ROM contains reproducible participant worksheets on PDFs.
Accompanying leader's guide "provides suggestions for group training, including one idea that allows your training audience to interact with the video; as the video's characters complete the final quiz in their training course, your trainees are able to answer the same questions (before they see how the video's characters respond). Reproducible worksheets are included"--CRM Learning website.
Brown, Sara Judson.
CRM Learning (Firm)