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APA Citation

. (2012) Right words at the right timeSeattle, Wash. : Media Partners,

MLA Citation

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Right words at the right time [videorecording] /

Published:	Seattle, Wash. : Media Partners, c2012.
Edition:	Government version
Topics:	Customer relations - United States. \| Customer services - United States.
Tags:	Add Spaces will separate tags. Use quotes for multi-word tags.

Physical Description:	1 videodisc (14 min.) : sd., col. ; 4 3/4 in. + 1 support materials CD-ROM + 10 pocket reminders + 1 warranty card
System Details:	DVD.
Notes:	Title from disc label. "Produced specifically for front-line public employees, this practical training demonstrates how to turn a customer's frustration or complaint into understanding." DVD contents: chaptered program, leader's guide, Powerpoint presentation, MPC previews. CD-ROM contents: reproducible leader's guide (in MS Word and Adobe PDF formats), customizable Powerpoint presentation.
Other Names:	Media Partners Corporation.


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